Refund Policy

As much as we love Creating products you’d like, we also want you to love the products you receive. If in case you are not too happy, we are here to help and We are going to assist you right through out.

So here is everything you need to know regarding Returns / Exchanges / Refunds

Product Size:

If it doesn’t fit well? If you aren’t happy with the color? If you’d like a Return or Exchange?
Return standards and conditions:

• Exchanges/returns are eligible within 7 days after receiving the package. (This means once you receive your order you have 7 days to file an exchange/return).

• Products are eligible for return and exchange only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact and in original packaging.

• We reserve the right to adjust returns if original items are not received in new condition.

• If the desired exchange product is out of stock, Store credit will be issued which can be used at
any point valid up to 12 months.

• At this moment we do not bear the cost of returning the item, this will have to be paid by you.

However,

• If you are not happy with the product, you could always return it for Store credits. Provided the
return standards and conditions are met.

How Do I get my Order Exchanged?

• Make sure the Return standards and conditions mentioned above are met.

• If the desired exchange item is out of stock, it will be considered as a Return. (Refer to the Return section for more details).

Orders within Sri Lanka

For exchanges (Domestic orders only)

1) Drop-off Hub Exchange

• Simply Hand over the item you wish to exchange to our collection hub (provided your item meets the requirements mentioned above) with prior approval and notice. 

• Item must be handed over within 07 days from the date of delivery.

• Once your item is handed over, you will receive a Store Credit coupon for the same value so you can now simply place an order on the website for the desired exchange.

Drop-off Hub Address:

PLEASE DIRECT MESSAFE US ON INSTAGRAM AND OUR TEAM WILL ASSIST YOU!

I want to return my Order for store Credit

If you are unhappy with your product and want to return it back, (Option only available for domestic orders)

1) You could Drop it off at our drop-off hub and request store Credit valid up to 12 months. (Product must have the original tag as well as returned within 07 days from received date).

Drop-off Hub Address:

PLEASE DIRECT MESSAFE US ON INSTAGRAM AND OUR TEAM WILL ASSIST YOU!

2) However, if that’s not convenient for you, You could also Courier the package back to us, at No.11 C, Gregorys Road, Dehiwala.

Please do attach a slip with your
1) Order number,
2) Names of Returning items as per invoice
3) Contact number
4) Reason for Return

This will help us identify your order. Upon receiving your item, our team will inspect your package and proceed to issue store credits for you provided that all return conditions are met.

Missing item from your order / Received a damaged item

In the highly unlikely event of an item missing from your order or you’ve received an item with a defect, we will ensure a seamless hassle-free process to get your order right.

Simply submit a support ticket via email and we will arrange a fresh delivery for the missing item or damaged item and collect the damaged item from you. Kindly do allow us 10-14 working days to arrange this for you.

Submit an Inquiry now!
Please email us at info@mufaclothing.com along with your name and order number so that our team can identify the order and assist you further!